What is covered
For two years from delivery, the Roger warranty covers faults in the supplied mic, charger and included accessories arising under normal use, including a battery or charging fault that prevents normal operation.
What we provide
After confirming a covered fault, we provide a free replacement of the affected item with a new item or an equivalent item of at least the same performance. We pay standard postage both ways within the UK. If an equivalent replacement cannot be supplied, we offer a refund for the affected kit rather than leaving the claim unresolved.
Making a claim
Email support@rogerassistant.com with your order reference, device serial if available and a description of the problem. A receipt or other reasonable proof of purchase is enough; keeping the original box is not a condition. We may ask for a short demonstration of the fault without private recordings or customer information.
What is outside this warranty
Loss, theft, accidental crushing or liquid damage, deliberate damage, cosmetic wear that does not affect operation, and faults caused by unauthorised modification are outside this voluntary warranty. Normal battery ageing is different from a battery fault. This does not reduce any rights you may otherwise have.
Replacement cover
A replacement is covered for the remainder of the original two-year period or 90 days after replacement, whichever is longer. Hardware cover does not promise continuous service availability, compatibility with every future phone, or professional certification of AI output.
Separate from your legal rights
This Roger warranty applies to kits sold under the new offer and is additional to applicable statutory rights. Consumer rights may continue beyond the warranty period. It does not depend on continuing a paid Roger subscription.