10 help topics
My mic will not connect
Charge it, keep it near your phone and check that Bluetooth / Nearby devices is allowed for Roger. Select the mic in the app. If it is already connected elsewhere, disconnect that app first. Reopen Roger and try again. Tell support your phone model, operating system and the state shown; never send a sign-in code.
Connected does not mean the job was captured
Check the app’s capture state and test with a short note before a visit. If the phone has stopped the app, open it and reconnect. Audio stored only on a separate wearable cannot be assumed to be in Roger. Follow the device’s own controls when you want the wearable itself to stop.
A recording has not appeared
Check connectivity and open Roger so saved uploads can retry. A queued upload and a finished transcript are different states. Avoid uninstalling or clearing app storage while unsent recordings remain. If the problem persists, give support the approximate recording time and what the app shows.
Phone permissions
Bluetooth / Nearby devices supports the wearable connection. Some older Android versions require location permission for Bluetooth discovery; that permission does not itself mean Roger collects location. Optional iPhone location/photo sharing is separate. The exact permission screens depend on your phone and chosen features.
Connecting Google and other tools
Roger’s managed Google connection uses Composio. Google may show Composio as the requesting application. Calendar and Gmail can require separate steps. Read the permissions before accepting and use the account you intend to connect. You can leave before consenting or revoke later in your Google account. Never paste passwords or access tokens into a chat. If a connection expires, ask Roger for the current reconnection route; do not reuse an old invitation indefinitely.
Finding recordings and transcripts
On releases that include Recordings, open that screen and select the date and entry. Transcription may still be processing. If you do not have the screen, ask support about your installed version. Do not assume deleting the app removes cloud records.
Billing and cancellation
The current new-kit offer is £149 including a six-month Roger subscription, then £29/month to continue. Your six-month included subscription starts at service activation. The kit purchase does not renew automatically; choose the £29/month service afterward to continue. Check your setup confirmation for subscription dates. To cancel or ask about a charge, email support with the order reference. Never send full card details.
Faults, returns and replacements
Contact support with your order reference, device serial if available, and a description of the fault. We provide a UK return label under the return offer or for covered warranty faults. Keep the device and charger until you have instructions. Do not post recordings or customer information as fault evidence.
Data and privacy requests
Use privacy@rogerassistant.com for access, correction or deletion. Identify your Roger account without including passwords, card numbers or sign-in codes. We verify control and keep you informed about the request and any remaining cleanup.
A problem that needs escalation
Email support with “Complaint” in the subject, your order or case reference, what happened and the resolution you want. Augustin Baudoin owns escalations. We acknowledge and track the request; we do not currently advertise a 24-hour or round-the-clock service guarantee.
Still need help? Email support@rogerassistant.com. Include your phone model, order reference if relevant, and what happened. Keep customer recordings and passwords out of ordinary support messages.