30 days from delivery
Tell us within 30 days of receiving your kit if it is not right for you. You can try it in normal use. You do not need a fault or a reason, and we do not charge a restocking fee.
Free UK return postage
Email support@rogerassistant.com with your order reference. We will supply a prepaid UK return label and instructions. Return the mic, charger and included accessories within 14 days of receiving the label. Original packaging is helpful but is not required.
Your refund
We refund the hardware price you paid and any original standard delivery charge. We aim to issue the refund to the original payment method within five working days of receiving the return; bank processing can take longer. Normal trial use and opening the box do not reduce the refund. Deliberate damage or missing items are assessed separately and do not remove applicable legal rights.
The included subscription
Returning the kit under this offer ends its included subscription and cancels any future service renewal associated with that offer. We confirm this with the return. Returning hardware is not itself a request to delete all Roger account data; request data deletion separately if wanted.
Your rights remain
This voluntary offer is additional to applicable rights for faulty or misdescribed goods and consumer cancellation rights. It does not shorten or replace them. Previous purchases retain their agreed terms.